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The participant from Ontario faces a problem using a deposit built by way of an Interac e-transfer, that has not been credited to his account after greater than twenty hours. He has emailed the casino twice without having receiving a reaction.

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The participant from India observed her account frozen and was frustrated Using the lengthy KYC approach, which provided publishing a variety of files and going through a online video contact. Following becoming informed that she would need to wait around 60 times for the resolution, she suspected the casino was aiming to withhold her cash. The Issues Crew intervened, plus the casino confirmed that her account had been unfrozen, however the participant later on noted a substantial reduction in her equilibrium.

The player described that subsequent withdrawal requests were declined, leading to aggravation and lack of the remaining equilibrium. We concluded which the participant was responsible for their account funds until finally the withdrawal was finalized, and, because of the instances, the complaint was turned down.

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Hi there i open up the account with most bet . It's been much more then 4 days now still my withdrawal below approach .. I applied intrac more info etransfer .. but I haven't obtained the money I electronic mail them four moments but not one person reply chat is undesirable they do not know ways to resolve the issue My gaming id is - 253265128

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The player from India had a challenge with a sixteen,000 deposit which was not credited to his one casino account, In spite of claims from aid that it were credited to a different account. He provided proof of the subsequent lesser deposit getting credited to his account and sought guidance to take care of the issue Together with the greater deposit.

We are sorry you experienced a damaging impact. Your ask for continues to be checked in addition to a reply continues to be sent in your Speak to e-mail.

The player from India had asked for a withdrawal prior to publishing their complaint. Unfortunately, their winnings experienced not been acquired still. The Complaints Group experienced communicated While using the player concerning the common processing instances for withdrawals and the necessity of finishing KYC verification.

They provide substantial marks to casinos that cheat and "kidnap" income from their players for days/months, leaving us virtually about the hook to acquire OUR revenue out.

В случае необходимости в развернутом ответе, рекомендуется обратиться по электронной почте. Пользователи могут сами выбирать наиболее удобный способ связи с саппортом.